Order tracking
Where is my June Strap?
Paste your tracking number for live carrier updates, or sign in with your checkout email to see every order and its tracking link.
Sign in with the email you used at checkout. No password, we email you a code, and every order shows its status and tracking link.
What happens after you order
- Order confirmed, straight awayYou get a confirmation email within minutes. Your order number looks like #1234 and is the fastest way for us to find you.
- Packed, within 1 to 2 business daysOrders placed before midday London time usually leave the same or next business day, in a slim letterbox-friendly box.
- Shipped, tracking email sentThe tracking link arrives the moment the parcel leaves. The carrier's first scan can take 24 to 48 hours to appear.
- DeliveredMost US orders arrive within a week of ordering. UK standard is 5 to 9 business days. Everywhere else, 7 to 14 business days.
What each status means
| Status | What it means | What to do |
|---|---|---|
| Label created / Pre-shipment | Packed and labelled, waiting for the carrier's first scan. | Nothing. It usually updates within 24 to 48 hours. |
| In transit | Moving between carrier hubs. Gaps of a few days between scans are normal. | Nothing, unless it stalls for 5 business days. Then email us. |
| Out for delivery | On the van. Arrives today in almost every case. | Keep an eye on the porch, mailbox or safe place. |
| Delivered | The carrier says it has been handed over or left. | Not there? Check neighbours and safe places, give it 24 hours, then email us. |
| Exception / Returned to sender | An address problem, customs hold or damage in transit. | Email us with your order number. We resend or refund, your choice. |
Tracking questions
Where is my tracking number?
It is in the shipping email from info@careofjune.com, sent the moment your parcel leaves. Check spam or promotions if you cannot see it. You can also sign in with your checkout email; no password is needed, a code is emailed to you, and every order shows its tracking link.
I ordered but have no tracking email yet
Orders are packed within 1 to 2 business days. The tracking email goes out when the parcel leaves, so if you ordered yesterday it is normal not to have one yet. If it has been more than 3 business days, email info@careofjune.com with your order number and we will chase it.
My tracking says label created or pre-shipment
That means the parcel is packed and the label printed, but the carrier has not scanned it yet. The first scan usually appears within 24 to 48 hours of the shipping email. It is on its way.
Tracking has not updated for several days
Parcels often travel a few days between scans, especially over weekends and between hubs. If nothing changes for 5 business days, email us and we will open a trace with the carrier and send a replacement if it does not turn up.
It says delivered but I do not have it
Carriers sometimes mark a parcel delivered a few hours before it arrives. Check your porch, mailbox, safe place, building lobby and neighbours, then give it 24 hours. Still nothing? Email info@careofjune.com and we will sort it, usually with a replacement on the way the same day.
How long does delivery take?
Most US orders arrive within a week of ordering. UK standard is 5 to 9 business days, express is faster. Everywhere else is typically 7 to 14 business days depending on the country and customs. Full details on the shipping page.
Can I change my address or cancel?
If the parcel has not shipped yet, email info@careofjune.com straight away with your order number and the new address and we will update it. Once it has shipped we cannot redirect it, but the 60-day guarantee still covers you.
Will I pay customs or duties?
US orders have no import charges. Some other countries may charge a small duty on delivery; it depends on local rules and is not something we can prepay.
Email info@careofjune.com with your order number (it looks like #1234). We reply within one business day, and if a parcel is genuinely lost we send another before the carrier finishes its investigation.
The 2-Pack is $53.99, that is $26.99 per strap, with free US shipping and the same 60-day guarantee.